Parent Communication & School Letters
Complaint Response Framework
A framework for responding to a parent complaint — what to do in the first 24 hours, what to write, what NOT to write, when to escalate. Saves a lot of stress and damaged relationships.
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Selected based on subject, grade, and type — with a free option always included.
Formative vs Summative — Staff Handout
A 4-page staff handout explaining the difference between formative assessment (during learning) and summative assessment (at the end), with specific classroom techniques for each. For staff INSETs and new-teacher induction. Designed to settle the 'we test too much' / 'we don't test enough' debate.
Class Welcome Pack — Beginning of Year
A 4-page pack to send home in the first week — covers the year ahead, communication, expectations, and how to support learning at home.
Difficult Conversation Script — A Framework
A framework for the conversation no teacher wants to have — concerns about a child, pushback from parents, raising a sensitive issue. With phrases that work and phrases to avoid.
End-of-Year Report Comment Bank
A bank of end-of-year report comments — across attainment levels, attitudes, and personal qualities. Specific, warm, varied. So your reports don't sound identical.
Bereavement & Family Crisis — School Response
How a primary school responds when a child experiences bereavement, illness, separation, or family crisis — the first conversation, the first day back, the longer-term support.
Safeguarding Concern from a Family — Response Framework
What to do when a parent shares a safeguarding concern with you — about their own family, another child, or someone outside school. The right response, the right escalation, the right tone.