Conflict Resolution Knowledge Organiser — KS2 PSHE

Conflict resolution

1. 1 What is conflict? A disagreement or dispute between people who have different needs, ideas, or goals. Conflict is normal — it happens in all relationships. The question is not how to avoid conflict (impossible) but how to resolve it well.
2. 2 Conflict vs bullying Conflict: two or more people having a disagreement — power is roughly equal. Bullying: repeated, deliberate harm where there is a power imbalance. Both need addressing — but differently. Not all conflict is bullying; not all bullying appears as conflict.
3. 3 Why conflicts escalate Name-calling. Physical pushing. Bringing in friends. Refusing to listen. Assuming the other person is entirely wrong. Saying 'I don't care' when you do care. Each escalation step makes resolution harder.
4. 4 De-escalation strategies Space: step away from the situation. Time: come back when calmer. Acknowledge the other person's feelings: 'I can see you are angry.' Speak about your own feelings: 'I felt hurt when...' rather than 'You made me feel...'. Avoid blame language.
5. 5 The resolution conversation Listen properly (don't plan your response while they speak). Say what you think and feel calmly. Find common ground (what does both people want?). Propose a solution. Compromise if needed. Shake on it or agree clearly.
6. 6 When to involve an adult If the conflict involves physical harm. If de-escalation hasn't worked. If there is a significant power imbalance. If it is recurring. Involving an adult is not 'telling tales' — it is using the right resource for the problem.
7. 7 Being a peacemaker A peacemaker sees a conflict and chooses to help resolve it rather than escalate it or walk away. They listen to both sides. They don't take sides unless safety requires it. Being a peacemaker takes courage and skill.